Refund & Cancellation Policy
Effective Date: 18 August 2026
At 10X Digital Growth, we aim to provide high-quality educational workshops, courses and mentorship programs. Please read this Refund & Cancellation Policy carefully before making a purchase.
This policy applies to products and services purchased from 10X Digital Growth, including workshops, courses, digital products and mentorship programs.
Business Name: 10X Digital Growth
Location: Delhi, India
Email: support@10xdigitalgrowth.in
Website: https://10xdigitalgrowth.in/
1. General Refund Policy
Because our products and services may include immediate access to digital educational content, workshops, training materials, communities and/or mentorship resources, refund eligibility may vary depending on the product purchased.
The applicable refund terms displayed on the relevant sales or registration page at the time of purchase will apply to that particular product or service.
We encourage you to carefully review the product details and applicable refund terms before completing your purchase.
2. ₹99 Workshop Refund Policy
Our ₹99 workshop is a low-cost educational workshop designed to provide introductory training and information.
Cancellation Before the Workshop
If you are unable to attend the workshop, you may contact us at support@10xdigitalgrowth.in to request cancellation.
Any refund, where applicable, will be considered according to the specific offer terms displayed at the time of registration.
After the Workshop
Once the workshop has been attended, accessed, delivered, or the applicable digital content has been made available to you, the ₹99 workshop fee may generally be considered non-refundable, except where a refund is required under applicable law or expressly offered under the applicable purchase terms.
3. Recorded Courses and Digital Products
For recorded courses, downloadable resources, digital products or other electronically delivered educational materials, refunds may be restricted once access has been provided or the digital content has been made available.
If a specific product includes a separate refund guarantee or refund period, the terms of that specific offer will apply.
Where no specific refund guarantee is mentioned on the applicable sales page, the purchase may be treated as final once digital access has been provided, subject to applicable law.
4. Mentorship Program Refund Policy
Our mentorship programs may involve substantial trainer/mentor time, personalized guidance, live sessions, community access, resources and other services.
Mentorship programs may be priced approximately between ₹35,000 and ₹45,000, depending on the program and offer.
Before Mentorship Commencement
If you request cancellation before the mentorship service has commenced, we may consider your request based on the specific terms communicated at the time of purchase and the circumstances of the request.
After Mentorship Commencement
Once mentorship has commenced, including where you have received access to the mentorship community, training materials, calls, sessions, resources or personalized guidance, the payment may generally become non-refundable, except where a refund is required by applicable law or a specific written refund commitment applies to your purchase.
5. No Refund Based Solely on Results
Our programs provide education, training, strategies and guidance.
We do not guarantee any particular income, revenue, sales, affiliate commissions, business growth or financial results.
Therefore, a request for a refund based solely on the fact that a participant did not achieve a particular financial or business result will not automatically qualify for a refund.
Individual results depend on many factors, including implementation, effort, skills, market conditions, budget, product selection, audience, competition and other circumstances outside our control.
6. Duplicate or Incorrect Payments
If you believe that you have accidentally made a duplicate payment or have been charged incorrectly, please contact us as soon as possible.
Please provide:
Your full name
Registered email address
Mobile number
Transaction ID/order ID
Date of transaction
Amount paid
Relevant payment details or screenshot, if required
We will review the transaction and, where a genuine duplicate or erroneous charge is identified, take appropriate action.
7. Failed Transactions
If an amount has been deducted from your bank account or payment method but your order or registration was not successfully completed, please contact us with your transaction details.
We will verify the transaction with the relevant payment provider.
Where the payment was unsuccessful but the amount was temporarily debited, the amount may be automatically reversed by the payment gateway or bank according to their applicable processing timelines.
8. Cancellation of Services by 10X Digital Growth
In exceptional circumstances, we may need to cancel, postpone, reschedule or modify a workshop, session or program.
This may happen due to:
Technical problems
Trainer or mentor availability
Operational circumstances
Platform issues
Force majeure events
Other circumstances beyond our reasonable control
Where appropriate, we may offer an alternative session, rescheduled date, replacement service or other reasonable resolution.
9. How to Request a Refund or Cancellation
All refund or cancellation requests must be sent to:
Please include the following information:
Subject: Refund/Cancellation Request
Full Name
Registered Email Address
Mobile Number
Product/Program Purchased
Order/Transaction ID
Date of Purchase
Amount Paid
Reason for the Request
Providing complete information will help us process your request more efficiently.
10. Refund Processing
If a refund is approved, it will generally be processed through the original payment method or another appropriate method permitted by the payment provider.
The time required for the refunded amount to appear in your bank account or payment method may depend on the payment gateway, bank or financial institution.
10X Digital Growth is not responsible for delays caused solely by banks, payment processors or other third-party financial institutions.
11. Refund Review
Every refund request will be reviewed based on:
The product or service purchased
The applicable refund terms
Date of purchase
Whether access was provided
Whether the workshop/session/service was attended or commenced
Whether digital materials were accessed
Any applicable refund guarantee
The circumstances of the request
Applicable law
Submission of a refund request does not automatically guarantee approval.
12. Non-Transferability
Unless expressly permitted by 10X Digital Growth, purchased courses, workshops and mentorship programs are intended for the individual purchaser and may not be transferred to another person.
Selling, transferring or sharing access may result in termination of access and may affect refund eligibility.
13. Promotional and Discounted Purchases
Special offers, promotional prices, discounts, bonuses or limited-time offers may have specific refund or cancellation conditions.
Where a specific offer contains separate refund terms, those terms will apply to that purchase.
14. Fraudulent or Unauthorized Transactions
If you believe a transaction was made without your authorization, please contact us immediately at:
We may request information necessary to verify the transaction and investigate the matter.
Where appropriate, we may also work with the relevant payment gateway or financial institution.
15. Consumer Rights
Nothing in this Refund & Cancellation Policy is intended to remove, restrict or override any rights or remedies that cannot legally be excluded under applicable Indian law.
Where applicable, statutory consumer rights will continue to apply.
16. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time to reflect changes in our products, services, business practices or applicable laws.
The updated version will be published on this page with a revised Effective Date.
We encourage you to review this page before making a purchase.
17. Contact Us
For any refund, cancellation or payment-related questions, please contact:
10X Digital Growth
Location: Delhi, India
Email: support@10xdigitalgrowth.in
Website: https://10xdigitalgrowth.in/
We will make reasonable efforts to review and respond to refund and cancellation requests in a timely manner.
Last Updated: 18 August 2026
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